How to resolve the issue of the VR device being recognized as USB 2.0?

1: Try different USB 3.0/3.1 ports and avoid using hubs or adapters.

2: Restart the VR device and close the relevant software on your computer.

3: Update both the VR device and the software on your computer to the latest versions.

What should I do if I can't enable Quest Link?

1: Turn off the Air Link wireless connection before enabling Quest Link.

2: Please be patient, as the Quest Link interface may take 1-2 minutes to appear.

3: Update the VR device and software, then restart both the computer and the VR device

What should I do if my computer shows "Device Not Recognized" when trying to connect the VR?

1: Update graphics card drivers and USB drivers to the latest versions

2: Plug the USB cable into the computer first, then restart the VR device; the computer should recognize it

3: Test the VR device on another computer to see if it works properl

What should I do if my computer gives no response when trying to connect the VR?

1: Ensure that graphics card and computer meet the requirements for a wired VR connection

2: Restart both the VR device and the computer, then try reconnecting

3: Test the VR device on another computer

4: Check if the USB ports are working properly

To achieve the best charging speed, please follow these guidelines

1.Use the original Oculus wall charger or a higher-wattage charger.

2.Avoid using extension cords with our VR connection cable.

3.It is not recommended to charge other devices, such as phones, tablets, or laptops, at the same time

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